1. Request deletion by email
You can request deletion without signing in to the Portal. This includes data received through Facebook Login, Google sign-in or Apple sign-in, as well as other personal information held by LANCE.
- Email info@linkyiwu.com, preferably from the address registered to your account.
- Use the subject Data Deletion Request.
- Include your account name, registered email and, if relevant, company name. Tell us whether you want to close the entire account, remove a social-login connection, or delete particular information.
- If you used Facebook, Google or Apple, name that sign-in provider. If you cannot access the registered email, explain this so we can arrange another proportionate verification method.
The button opens your email application; it does not send a request automatically. You can also copy the address above and send the message yourself. Do not include passwords, one-time codes or full payment-card details.
2. Use the app's account-deletion option
In versions of the LinkYiwu app that provide this option, sign in and open the Account tab (the Settings screen), then choose Delete account. Review and confirm the deletion message.
This disables your login, removes linked sign-in associations and mobile access tokens, and removes your personal collection records from active use. It does not mean every underlying record or uploaded file has been immediately erased from all storage. Email us if you want a review and deletion of remaining personal information as well.
Subscriptions are separate. If you have an Apple subscription, cancel it in your Apple account's subscription settings. Deleting the account or uninstalling the app does not automatically stop renewal.
3. Remove Facebook access
In Facebook, open Settings → Apps and websites, find the LANCE / LinkYiwu application (it may be displayed as Yiwu Market), and choose the option to remove it. Labels can vary by device or Facebook version.
Removing the app from Facebook revokes its connection there. It does not by itself delete your LANCE account or information already stored by us. Send the email request above to request deletion of Facebook-derived profile information and the linked identifier held by LANCE. You do not need to delete your Facebook account.
You can similarly manage Google or Apple connections in the relevant provider's account settings. Removing a connection can affect your ability to sign in; contact us first if you need to retain Portal access using another method.
4. What is deleted and what may be retained
After verifying your request, we review the account details, social-login identifiers and profile information, personal collection records, uploaded files and other information within the scope of the request. We delete or de-identify information that no longer has a lawful reason to be retained and remove the corresponding access where account closure is requested.
Some information may need to remain, including:
- Company quotations, orders, invoices, shipping documents and transaction correspondence needed to fulfil commitments or meet accounting and legal requirements.
- Records needed to investigate fraud, protect security or establish, exercise or defend legal claims.
- Records that also belong to another authorised company member or contain information relevant to an ongoing company transaction.
- Residual copies in backups or archives until they can be removed through the applicable retention process.
Where information must be retained, we explain the relevant categories and reason, limit its use to the remaining purpose, and retain it only as long as that purpose or applicable law requires. Account closure does not cancel outstanding orders or payment obligations.
5. Verification, response and follow-up
We may ask for limited information to verify ownership before acting. We aim to respond within 30 days of receiving your request and will follow any shorter deadline required by applicable law. If verification or a legally permitted extension is necessary, we will explain what is needed and the expected timing. This response target is not a promise that every retained business record or backup is erased within 30 days.
We will confirm the action taken or explain any information that must be retained. To check progress, reply to your original email thread at info@linkyiwu.com. The service provider is Yiwu Lance Import & Export Limited, trading as LANCE / Link Yiwu, Yiwu, Zhejiang, China.
For more details, read our Privacy Policy and Terms of Service.