1. Scope and service provider
These terms govern use of app.linkyiwu.com and connected LinkYiwu app services provided by Yiwu Lance Import & Export Limited, trading as LANCE / Link Yiwu, based in Yiwu, Zhejiang, China ("LANCE", "we", "us"). Contact us at info@linkyiwu.com.
By using the Portal, you agree to these terms. If you do not agree, do not use the service. You must be at least 18 and have authority to act for any company you represent. These terms cover access to the software and related features; a separately agreed quotation, purchase contract or service agreement governs the commercial transaction to which it relates and takes precedence for that transaction.
2. Your account and company access
Provide accurate account information, keep it up to date and protect your credentials. Do not share passwords or allow unauthorised people to use your account. Notify us promptly of suspected misuse. You are responsible for actions you authorise through your account, subject to applicable law.
Account features and visibility depend on your role, company permissions and membership. Company administrators or authorised LANCE staff may manage access to business records. Do not access, copy or disclose another customer's information or bypass an access restriction.
3. Sourcing, quotations, orders and subscriptions
The Portal helps buyers organise sourcing records, request quotations and follow orders, inspections and shipments. A saved product, submitted inquiry or status displayed in the Portal is not, by itself, confirmation that LANCE has accepted a purchase order or guaranteed availability, price, quality or delivery.
Before committing to a transaction, confirm the specifications, quantities, price, currency, fees, payment schedule, inspection scope, delivery arrangements and any import requirements in the applicable written quotation or agreement. Product and shipping information can change; contact your agent if the Portal differs from a confirmed document.
Inspection reports and loading records describe the agreed inspection scope and observations. They do not replace a separate quality specification or create a guarantee beyond the applicable agreement. Buyers remain responsible for confirming destination-market requirements unless a written agreement assigns that work to LANCE.
Where paid memberships are offered, the purchase screen and applicable subscription terms identify the price, billing period and renewal conditions. App-store purchases, cancellations and refund requests follow the store's procedures and applicable law. Deleting a Portal account or uninstalling the app does not automatically cancel an app-store subscription.
4. Acceptable use
You must use the service lawfully and for its intended business purpose. You must not:
- Upload unlawful, misleading, malicious or infringing content, or share personal information without authority.
- Impersonate another person, misrepresent company authority, or use the service for fraud or unlawful trade.
- Attempt unauthorised access, interfere with other users, distribute malware, or bypass security, rate or permission limits.
- Extract confidential supplier, pricing or customer information for unauthorised disclosure or resale.
5. Your content and our software
You retain your rights in materials you submit. You give LANCE a non-exclusive permission to store, reproduce, format and share those materials as reasonably needed to operate the Portal and perform the services you request, including with relevant staff and fulfilment providers. This permission does not transfer ownership of your materials.
You are responsible for having the rights needed to upload product images, supplier details and other materials. Information shared in company records may remain relevant to other authorised company members and to existing transactions after an individual account closes.
LANCE and its licensors retain rights in the Portal software, branding and other materials they provide. You may use them to access the service as authorised, but may not copy or commercially exploit them beyond that permission or rights allowed by law.
6. Social login, AI and external services
Google, Facebook, Apple and other linked services are operated by third parties and are subject to their own terms. Availability of a third-party service is outside our sole control. Use of social login does not authorise LANCE to post to your social account.
Recognition, extraction and transcription features can produce incomplete or incorrect results. Check supplier names, contact details, quantities, prices, measurements and other important information before relying on a result or submitting an inquiry. Generated suggestions are assistance, not a substitute for your or your agent's verification.
Our Privacy Policy explains how information is handled, including optional sign-in and processing features.
7. Availability and responsibility
We aim to keep the service available and accurate, but maintenance, connection failures and third-party outages can interrupt access or delay updates. Keep copies of documents you need and confirm time-sensitive instructions with your LANCE contact.
To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free software or that every displayed item will meet a particular business purpose. Responsibility for a sourcing, inspection or shipping service is determined by the relevant agreement and applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, excuses fraud or wilful misconduct, or removes mandatory rights available to you.
8. Suspension, closure and data deletion
We may restrict access where reasonably necessary to protect the service, investigate suspected misuse, comply with law or address a material breach of these terms. Where practicable, we will explain the reason and how to resolve it; urgent security or legal circumstances may require immediate action.
You may stop using the service and request account closure using our Data Deletion instructions. Closing an account does not cancel an accepted order, settle outstanding amounts, automatically cancel a subscription, or require deletion of records that must be kept for legal or legitimate transaction purposes. Applicable payment, confidentiality and record-retention obligations continue as required by the relevant agreement or law.
9. Changes, questions and disputes
We may update these terms to reflect changes to the service or legal requirements. The date at the top shows the current version. Material changes will be notified where required; they do not retrospectively change an already agreed commercial order without a valid basis.
If a provision is unenforceable, the remaining provisions continue to apply to the extent allowed by law. Any governing-law or dispute-resolution provision in a separate written agreement applies within its scope; otherwise the applicable legal rules determine those matters. These terms do not remove mandatory consumer or other statutory protections.
For questions or a dispute, contact info@linkyiwu.com with the relevant account or order reference so we can investigate and work toward a resolution.